Terms & Conditions – A Complete Guide to Using the c77 Platform

These Terms and Conditions ("Terms") constitute a legal agreement between c77 ("we", "the Platform") and anyone who uses our website or services ("you", "user", "member"). By accessing c77.pro or creating an account, you are deemed to have agreed to these Terms.

Key terms used in these Terms:

• "Platform" – c77.pro website and all its services
• "Member" – Anyone who has registered on c77 and is using an account
• "Bankroll" – The total funds held in your c77 account
• "Bonus Balance" – Funds received through promotions that can be withdrawn once the applicable conditions are met
• "Wagering Requirement" – The number of times you must wager a bonus before it becomes eligible for withdrawal

To open an account on c77, you must meet the following eligibility criteria. Failure to satisfy any one of these conditions means you will not be able to use c77's services.

Eligibility Requirements

• You must be at least 18 years old. Registration by minors is strictly prohibited.
• You must be a legal citizen or resident of Bangladesh.
• You must not already have an active account on c77.
• You must register using accurate and truthful information.
• Anyone previously banned by c77 is not permitted to register again.

What You'll Need to Register

• Full name (as per National ID)
• Date of Birth
• Valid mobile number and email address
• Preferred payment method details

You are solely responsible for the security and management of your c77 account. Do not share your password or login credentials with anyone.

Account Responsibility

• You are responsible for everything that happens on your account. c77 is not liable for any third party gaining access to your account.
• If you suspect your password has been stolen or your account has been hacked, contact c77 Support immediately.
• To update account details, please contact Support and provide proof of identity.

KYC Verification

Before processing a withdrawal, or if your deposits exceed a certain threshold, c77 may require identity verification. This process is known as KYC (Know Your Customer). Required documents:

• A clear photo of your National ID (NID) or passport
• Bank statement or mobile banking statement (if required)
• Selfie or photo (for identity verification)

Transparency and integrity in payments are our highest priority at c77. Full details on deposits and withdrawals are outlined below.

Important Withdrawal Rules

• Withdrawals must be made to the same payment method used for the original deposit.
• Withdrawals to a third party's mobile number or bank account are strictly prohibited.
• Wagering requirements must be met before any bonus balance can be withdrawn.
• Withdrawals exceeding ৳10,000 will not be processed until KYC verification is complete.
• C77 may place any withdrawal on hold for up to 48 hours for additional verification.

C77's bonus and promotion offers are designed to make your betting experience more enjoyable. However, each bonus comes with its own terms and conditions that must be followed.

Welcome Bonus

• 100% bonus on your first deposit – up to ৳5,000.
• Wagering Requirement: The bonus amount must be wagered 15 times.
• Wagering completion deadline: 30 days.
• Each user is entitled to the welcome bonus once in a lifetime.

Weekly Cashback

• 10% cashback on weekly net losses.
• Credited to your account automatically every Monday.
• Wagering requirement for cashback bonus: 3x.

General Bonus Rules

• Multiple bonuses cannot be used simultaneously.
• Winnings from bonus play will be credited to the Bonus Balance first.
• C77 reserves the right to withdraw any bonus at its discretion.
• If bonus abuse is suspected, the account will be reviewed.

All members must comply with specific rules when betting and gaming on c77. These rules apply equally to all members and adherence is mandatory.

Sports Betting Rules

• Once confirmed, bets cannot be changed or cancelled (except via live cash out).
• Regardless of the odds prior to a match, the odds at the time of bet confirmation will apply.
• If a match is cancelled due to a technical issue, all bets will be refunded.
• C77 reserves the right to void bets placed in suspicious betting patterns.

Casino Game Rules

• All casino games are powered by an RNG (Random Number Generator) and are internationally certified.
• Any incorrect outcome resulting from a game error or technical fault will be declared void.
• In Live Casino, the dealer's decision is final.

The following activities are strictly prohibited on c77. If any such activity is detected, the account will be immediately suspended and legal action will be taken if necessary.

C77 strives to deliver the highest standard of service; however, our liability is limited in certain circumstances.

• C77 is not responsible for any game or bet lost due to internet disconnection or device issues.
• C77 is not directly liable for any password theft from a user's account.
• C77 is not responsible for payment delays caused by third-party payment gateways or banks.
• If a technical error results in abnormal odds or payouts, c77 reserves the right to make the necessary corrections.

C77 may temporarily take the platform offline for maintenance at any time. We will endeavour to provide advance notice whenever possible.

C77 reserves the right to temporarily or permanently suspend an account under the following circumstances:

• If the user wishes to close their own account (Self-Exclusion)
• If evidence of a terms violation is found
• If KYC verification fails or incorrect information is provided
• If an account has been inactive for an extended period (12 months)
• Due to legal requirements or directives from a regulatory authority

Inactive Account Policy

An account with no transactions for 12 months will be marked as inactive. A monthly administrative fee of ৳100 or 5% of the balance — whichever is lower — will be deducted from inactive accounts.

If you encounter any issue or have a complaint on c77, we will work to resolve it promptly and fairly. The dispute resolution process is as follows:

• Step 1: If you experience any issues, contact c77 Live Chat support immediately.
• Step Two: If the issue remains unresolved, send a detailed email to support@c77.pro.
• Step Three: c77 will send an official response within 48 hours of receiving your email.
• Final Decision: If both parties cannot reach an agreement, the matter will be resolved through international arbitration.

C77 retains log data and records for all disputes, which are used in investigations.

C77 reserves the right to partially or fully amend these Terms at any time. In the event of changes:

• Members will be notified via email or SMS of any significant changes.
• The last updated date will be displayed on the Terms & Conditions page of the site.
• Continued use of the platform after any changes will be considered acceptance of the updated Terms.
• If you do not agree to the updated terms, please close your account and notify our support team.

If you have any questions about these terms or need assistance, please get in touch with us:

• Live Chat: 24/7 Bengali live chat support available at c77.pro
• Email: support@c77.pro (response within 48 hours)

Our support team is always ready to help in Bengali. Feel free to reach out with any questions, complaints, or suggestions.