Question 1

What do I need to open an account at c77?

Accepted Answer

Registering at c77 requires just two things — an active Bangladeshi mobile number and a password. The whole process takes no more than 2 minutes. However, for KYC verification at the time of withdrawal, you will later need to provide National ID Card (NID) or passport may be required. Mobile number (bKash/Nagad/Rocket) Strong password (at least 8 characters) Must be 18 years of age or older Was this answer helpful?👍 Yes👎 No

Question 2

How many accounts can one person open?

Accepted Answer

Only One c77 account Only one account is allowed per person. If someone creates multiple accounts, all of them will be closed and all bonuses and funds will be forfeited. c77 verifies every registration. Was this answer helpful?👍 Yes👎 No

Question 3

How do I reset my password if I forget it?

Accepted Answer

On the login page "Forgot Password?" Click the link. Enter your registered mobile number and you'll receive a 6-digit OTP via SMS. Use the OTP to set a new password. The entire process takes under 2 minutes. Was this answer helpful?👍 Yes👎 No

Question 4

What should I do if my account is locked or suspended?

Accepted Answer

Five consecutive incorrect password attempts will temporarily lock your account for 30 minutes. Try again after 30 minutes. If your account is permanently suspended, contact c77 Live Chat Support to resolve it through identity verification. Was this answer helpful?👍 Yes👎 No

Question 5

Can I change my mobile number after registration?

Accepted Answer

To change your mobile number, you'll need to contact c77 support directly. The change can be processed after KYC verification and OTP confirmation from both numbers. For security reasons, this cannot be done automatically. Was this answer helpful?👍 Yes👎 No

Question 6

What is the minimum deposit at c77?

Accepted Answer

The minimum deposit at c77 is just ৳100. Instant deposits are available via bKash, Nagad, and Rocket. Bank transfers start from a minimum of ৳500. Get up to 100% welcome bonus on your first deposit. Was this answer helpful?👍 Yes👎 No

Question 7

How long does it take for a bKash/Nagad deposit to reflect in my balance?

Accepted Answer

Deposits via bKash, Nagad, and Rocket are typically Within 1–3 minutes is credited to your account. During peak hours, this may take up to 10 minutes. If it's been more than 15 minutes, contact support with your transaction reference number. Was this answer helpful?👍 Yes👎 No

Question 8

Are there any deposit charges at c77?

Accepted Answer

No, c77 charges No processing fee. However, bKash, Nagad, or your bank may apply their own transaction fees — those are set by the respective service providers and are not related to c77. Was this answer helpful?👍 Yes👎 No

Question 9

Can I deposit with cryptocurrency?

Accepted Answer

Yes, at c77 USDT, BTC & ETH can be used to deposit. Crypto deposits may take 15–30 minutes depending on the blockchain network. To deposit with crypto, log in to your account and select "Deposit → Crypto". Was this answer helpful?👍 Yes👎 No

Question 10

How long does a withdrawal take to arrive?

Accepted Answer

bKash and Nagad withdrawals average Within 3–5 minutes processed. This can take up to 30 minutes at most. Bank transfers may take 1–3 business days. Withdrawals requested between midnight and 5 AM may take slightly longer. Was this answer helpful?👍 Yes👎 No

Question 11

What are the minimum and maximum withdrawal amounts?

Accepted Answer

Minimum withdrawal: ৳300 Daily maximum: ৳1,00,000 (bKash/Nagad) Monthly maximum: ৳5,00,000 Daily bank maximum: ৳5,00,000 Higher limits apply for VIP members. Was this answer helpful?👍 Yes👎 No

Question 12

What should I do if my withdrawal is stuck as pending?

Accepted Answer

Common reasons for a pending withdrawal: KYC verification not completed, unfulfilled bonus wagering requirements, or a security review. If your withdrawal remains pending for more than 30 minutes, contact Live Chat and provide your withdrawal ID. Was this answer helpful?👍 Yes👎 No

Question 13

What is KYC verification and why is it required?

Accepted Answer

KYC (Know Your Customer) is the identity verification process. Typically, you'll need to submit a photo of your NID or passport before withdrawing more than ৳10,000 or when making a large withdrawal for the first time. This ensures your account's security and helps prevent fraud. Verification is usually completed within 24 hours. Was this answer helpful?👍 Yes👎 No

Question 14

How do I claim the welcome bonus?

Accepted Answer

When you make your first deposit after registering, automatically receive a 100% bonus will be added to your bonus balance. The maximum bonus is ৳5,000. For example, depositing ৳2,000 will earn you an additional ৳2,000 in bonus funds. Was this answer helpful?👍 Yes👎 No

Question 15

What are wagering requirements? How do I withdraw a bonus?

Accepted Answer

Wagering means you must bet a specified multiple of your bonus amount before you can make a withdrawal. c77's welcome bonus generally has a 15x wagering apply. This means if you receive a ৳2,000 bonus, you must place ৳30,000 in bets before the bonus can be withdrawn. The specific requirements for each offer are listed on its respective page. Was this answer helpful?👍 Yes👎 No

Question 16

What bonus do I get for referring a friend?

Accepted Answer

Through c77's referral program, when a friend registers using your referral link or code, you'll receive Referral bonus up to ৳500 will be added to your account. The bonus is credited once your friend makes their first deposit. Find your referral code in your profile settings. Was this answer helpful?👍 Yes👎 No

Question 17

How do daily cashback and loyalty points work?

Accepted Answer

Based on your daily play Up to 5% cashback available. Loyalty points accumulate with every bet and can later be converted into bonuses or free spins. VIP members enjoy higher cashback rates. Was this answer helpful?👍 Yes👎 No

Question 18

Which sports can I bet on at c77?

Accepted Answer

c77 offers betting on 30+ sports. The most popular include: Cricket (IPL, BPL, International) Football (Premier League, World Cup, Champions League) Kabaddi, Badminton, Tennis E-Sports (CS:GO, DOTA 2) Basketball & Hockey Was this answer helpful?👍 Yes👎 No

Question 19

How does live betting work?

Accepted Answer

Live betting, or in-play betting, lets you place bets in real time while a match is in progress. Odds shift from moment to moment. At c77, on the "Live" tab you can view all ongoing matches. A fast connection ensures the best live betting experience. Was this answer helpful?👍 Yes👎 No

Question 20

How do I play Aviator and Crash games?

Accepted Answer

In Aviator, a plane takes off and a multiplier climbs as it flies. Cash out before the plane crashes and you win. The key is timing your cashout right. On c77, Games → Crash you'll find Aviator in the section. Was this answer helpful?👍 Yes👎 No

Question 21

How safe is c77? How is my data protected?

Accepted Answer

c77 256-bit SSL encryption keeps all data secure. Operates under an international gaming license with regular third-party security audits. Your payment information is never stored directly on the server. Was this answer helpful?👍 Yes👎 No

Question 22

How do I enable two-factor authentication (2FA)?

Accepted Answer

Profile → Security Settings → Two-Factor Authenticationto enable it. You can choose between mobile OTP or Google Authenticator. With 2FA active, every login will require an extra verification step — significantly boosting your account's security. Was this answer helpful?👍 Yes👎 No

Question 23

How do I spot fake c77 sites or scam messages?

Accepted Answer

The only official domain for c77 is c77.pro. c77 will never ask for your password, OTP, or card number via SMS or chat. If anyone claims to be from c77 and requests your password or money, it's a scam. Report anything suspicious to Support immediately. Was this answer helpful?👍 Yes👎 No

Question 24

What should I do if the c77 site isn't loading properly?

Accepted Answer

Start by clearing your browser cache and cookies (Ctrl+Shift+Delete). Then try switching networks (e.g. from WiFi to mobile data or vice versa). Make sure your browser is up to date. If the issue persists, contact support with a screenshot. Was this answer helpful?👍 Yes👎 No

Question 25

Does c77 have a mobile app?

Accepted Answer

c77's website Mobile-Optimized, it works seamlessly in any smartphone browser. On Android and iOS, adding a browser shortcut to your home screen gives you an app-like experience. Visit c77.pro for the latest updates. Was this answer helpful?👍 Yes👎 No

Question 26

What happens to my bet if I lose internet connection mid-game?

Accepted Answer

All bets are recorded on c77's servers. Once your connection is restored, simply log back in to see the outcome of any previous bets. Disconnections during slots or crash games are typically settled correctly. If you notice any issue, check your game history or contact support. Was this answer helpful?👍 Yes👎 No

Question 27

How do I activate Self-Exclusion?

Accepted Answer

Go to Profile → Responsible Gaming → Self-Exclusion to pause your account for anywhere from 1 day to permanently. While the exclusion is active, logging in will be completely blocked. Any funds in your account will remain safe and can be withdrawn on request. Was this answer helpful?👍 Yes👎 No

Question 28

How do I set a deposit limit?

Accepted Answer

Go to Profile → Responsible Gaming → Deposit Limit to set a daily, weekly, or monthly limit. Decreasing your limit takes effect immediately, but increasing it After 72 hours takes effect. For more details, Responsible Gaming Visit the page. Was this answer helpful?👍 Yes👎 No

C77 FAQ – Frequently Asked Questions with Detailed Answers

What you get when you join c77

More about c77 FAQ

How to use the FAQ page

Best time to contact support

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